Return Eligibility
Items must be unused and in their original packaging.
Returns must be initiated within 14 days of receipt.
Non-Returnable Items
Perishable goods, custom products, and items marked as final sale.
Return Process
Contact us at info@mastersdistributor.com.
Provide order details and reason for the return.
Ship the item back to our return address (at your cost unless the return is due to our error).
Refunds
Refunds are processed within 5–7 business days after receipt and inspection.
Refunds will be issued using the original payment method.
Exchanges
Exchanges are subject to product availability and processed similarly to returns.